Privacy policy.

Privacy Policy

Effective Date: 23.02.26
Last Updated: 23.02.26

1. Introduction

GM Spa Services ("we", "us", "our") is committed to protecting your privacy and handling your personal data in a transparent and secure manner.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or contact us regarding our hot tub servicing and maintenance services.

GM Spa Services operates across Saddleworth, Manchester, Cheshire, Kirklees and surrounding areas within a one-hour radius.

2. Information We Collect

We may collect the following personal information when you contact us or use our website:

Information You Provide Directly:

  • Name

  • Email address

  • Phone number

  • Postcode / location

  • Details about your hot tub or spa

  • Any other information you include in your enquiry message

Automatically Collected Information:

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Date and time of visit

This data is used for website performance, security and analytics purposes.

3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and provide quotes

  • Deliver hot tub servicing and maintenance services

  • Communicate about appointments

  • Maintain service records

  • Improve our website and services

  • Comply with legal and regulatory obligations

We do not sell, rent or trade your personal information.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases for processing your personal data:

  • Legitimate interest – to respond to enquiries and operate our business

  • Contractual necessity – where processing is required to provide agreed services

  • Legal obligation – where required for tax or regulatory compliance

5. Data Sharing

We will only share your personal data where necessary, such as:

  • With professional advisers (e.g. accountants)

  • With service providers who support website hosting or email systems

  • Where required by law

We ensure that any third parties handling your data do so securely and in accordance with data protection laws.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Provide services

  • Maintain service records

  • Meet legal, accounting or tax obligations

Enquiry data that does not result in work being carried out will typically be retained for a reasonable period before being securely deleted.

7. Cookies

Our website may use cookies to:

  • Ensure proper website functionality

  • Improve user experience

  • Collect anonymous analytics data

You can control or disable cookies through your browser settings.

If required, a cookie banner will be displayed when you first visit the site.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse or loss.

However, no internet-based system is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to certain types of processing

  • Request restriction of processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

10. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact:

GM Spa Services
Email: grace@gmspaservices.com
Phone: 07462598302
Location: Saddleworth, Greater Manchester

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.